If you are not satisfied with your 12 week program subscription, you can request a refund within 90 days of your first order.

Please email a refund request to care@myphenology.com with the following information:

• Your name
• Order number
• Date of purchase
• Address

Ship your unused product(s) in their original containers to:

Phenology
℅ Hologram Sciences
11 West 42nd Street
2nd Floor
New York, NY 10036

To be eligible for this extended refund period, it is necessary to have completed the following within the 90 days:

• Downloaded and used the Phenology app
• Completed at least one (1) live coaching session with our registered dietitians
• Used our product on a daily basis

Upon approval, your refund will be transferred to your account on file within 3-5 business days after we have received the returned product.